Guidelines regarding handling of complaints in Ministries / Departments(Please click here).
http://ccis.nic.in/WriteReadData/CircularPortal/D2/D02ser/104_76_2011-AVD-I-18102013.pdf
http://ccis.nic.in/WriteReadData/CircularPortal/D2/D02ser/104_76_2011-AVD-I-18102013.pdf
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